Tag Archives: Andie Fox

Just because a govt agency says it wrote you a letter doesn’t mean it did.

3 Mar
Department of Complaints Against the State.

Department of Complaints Against the State.

 

One of Human Services Minister Alan Tudge ‘s justifications for his aggressive media pursuit of writer, blogger and single mother Andie Fox, is that Centrelink made numerous attempts to get in touch with her by phone and letter, and many of these attempts were unanswered.

I have no idea of the validity of these details, however I do know that government agencies are not always accurate in their accounts of interactions with citizens. Despite this fact, the agencies present “their side of the story” as if it is indisputable fact, simply because they say so.

I know this because last year I had some bizarre difficulties with Medicare. I submitted a claim for specialist services, the same claim submitted regularly for the previous eighteen months. The item number is not claimable on the website and as I didn’t have the app on my phone, I’d been submitting via snail mail. There was one occasion on which Medicare said my claim had not arrived, which was resolved after I resubmitted. This was attributed by Medicare to the tardiness of Australia Post.

A few months later I received notice in the mail from Medicare that I had not properly filled out my claim, and they needed further details. I found this very odd, as the claim was exactly the same as the previous eighteen. I rang Medicare.

I was told my claim hadn’t been received. If my claim wasn’t received, how come I’ve just got a letter asking me for more details about it? I inquired. The staff member was excessively rude, aggressive and unhelpful, so I asked to speak to a supervisor. She demanded why I wanted to speak to her supervisor, then shouted that there was no need for me to do that and terminated the call.

When I next managed to contact a staff member I was more fortunate. The staff member was extremely helpful, and we discovered that there was no record of the previous day’s aggressive phone call. We also discovered that the letter I’d received requesting further information had a reference number which did not coincide with that of any Medicare employee.

As well, the staff member informed me that my claim forms, photocopied and returned to me with the demand for more details, had been incorrectly handled: they should have not been returned to me at all, and certainly not as photocopies.

Where are my original claim forms, I asked? We have no idea, I was apologetically told. My claim forms have been photocopied and the originals lost? Breach of my privacy? I suggested.

Who has accessed my claims for specialist services and who knows my history and who is able to access the Medicare system with a false reference number? I asked.

I have never received any answers to these questions. I did speak to another staff member who also could not connect the reference number on my letter with anyone working in the system. I have no idea who in Medicare photocopied my original claim forms, or why, or what happened to them.

I did eventually receive reimbursement and I haven’t had any trouble since.

This is one small example of what can go wrong in government agencies, and that because the Minister says something has been properly executed does not necessarily mean it is so.

It’s also an example of how vulnerable users of these agencies are, and how little control we have over the information we submit. Medicare claim forms reveal a lot about us we might not necessarily want anyone else to know. This is our right.

If a minister can release private data marked “for official use only” to the media, we can have no trust in these agencies. We are in an invidious position: we have no choice but to submit private information. We have now seen how our private data can be used to hold us hostage by agencies and ministers, who might decided to “correct the record” with it if we publicly complain.

I didn’t write about my Medicare experience at the time because I felt concerned that there might be some retaliation, particularly in view of the bizarre circumstances and the misappropriation of my claims by an unknown person. This is how governments silence citizens, and this is why the Fox case is so important.

We now know that Tudge has his staff monitor social media for complaints against DHS.

Well, Minister Tudge, monitor this. Or better still, find out what happened to my private medical data.

 

Tudge releases unauthorised documents, & where are the “leading” feminists?

2 Mar

alan-tudge-sponsorship-business-card-size-advert

 

Please feel free to email, phone or visit this man with your opinions.

The Guardian has this afternoon reported that Human Services Minister Alan Tudge “accidentally” authorised the sending of confidential internal briefings concerning Centrelink complainant Andie Fox and marked “official use only,” to Fairfax journalist Paul Malone for publication.

The documents included information about Ms Fox from the Australian Tax Office. It’s unclear whether or not DHS has notified the ATO of this data breach.

The Guardian became aware of the “mistake” when the same documents were sent to that publication after journalists requested further information from DHS on the Tudge debacle.

Tudge has assured parliament that he lawfully authorised the release of Fox’s information to Malone. However, given he now claims some of those documents were “accidentally” released, he could not also have authorised them unless he authorised an accident, which is entirely possible and if so, situates us in even more bizarre territory than we found ourselves in yesterday.

It was also revealed today that Alan Tudge requires regular updates from his staff, gleaned from social media, on which Centrelink users are complaining about their experiences with that department.

Centrelink is stalking customers who publicly complain about their services.

Any Centrelink employee who released documents marked “for official use only” to the media would be sacked and prosecuted. I expect the same treatment for Minister Tudge. Don’t you?

Andie Fox is a single mother, chosen by Tudge as a scapegoat to distract from his astronomical incompetency. As I’ve noted in earlier posts, the power imbalance between Alan Tudge, Paul Malone of Fairfax, and Andie Fox is incalculable. As I’ve also noted before, there are thousands of complainants Tudge could have chosen to attack, however, he chose a single mother, one woman because, I suggest, he imagined her to be an easy target, and we know how the LNP feel about single mothers.

And yet not one leading feminist has seen fit to speak out about Ms Fox’s plight. Not one feminist with a platform has chosen to use it to discuss this situation. Not one leading feminist has got Ms Fox’s back, not one has questioned Tudge’s persecution of a single mother, not one has questioned the injustice of Ms Fox being in this situation in the first place because of her ex partner’s actions. A woman is under unprecedented attack by the Australian LNP government, and not one public feminist has said a word about it. WHY NOT?

To be continued. 

 

 

 

No need for Centrelink to prove your comments are adverse: they only need to think so before exposing you to media.

1 Mar

 

Information Privacy on computer keyboard background

Further to yesterday’s post on the release to Fairfax media of private information by Human Services Minister Alan Tudge, the minister has justified his decision to take this action on the grounds that he is entitled by law to reveal personal details if the individual has made complaints in the media Centrelink considers false.

In other words, if you complain in the media about Centrelink, your private information can be released by that department in its own defence.

The Office of the Australian Information Commissioner’s Use or disclosure of personal information regulations address this situation thus:

6.22 Examples of where an individual may reasonably expect their personal information to be used or disclosed for a secondary purpose include where:

the individual makes adverse comments in the media about the way an APP [Australian Privacy Principles] entity has treated them. In these circumstances, it may be reasonable to expect that the entity may respond publicly to these comments in a way that reveals personal information specifically relevant to the issues that the individual has raised[8]

The APPs and the APP guidelines apply from 12 March 2014 and cover both Australian Government agencies and organisations covered by the Privacy Act. 

I would argue that it is never reasonable to expect that Centrelink will divulge your personal information to the media under any circumstances, and 6.22 needs to be scrapped. The paragraph makes no reference as to whether or not your adverse comments are justified. You only need to make comments Centrelink considers adverse for them to reveal your private information to the media. 

Criticism of a government agency can see you stripped of all privacy. Think about that.

This should make anyone who entrusts Centrelink and other government agencies with private information, very nervous.

At the same time, if you need Centrelink assistance you have no choice but to give them all the private information they require. This is a lose-lose situation for citizens, and it is entirely unacceptable.

Andie Fox, the subject of Tudge’s vengeful action, is a middle class professional woman, like millions of others who claim Family Tax Benefit, and the millions of older Australians who claim part pensions. Tudge, in this instance, has not gone after his stereotypical welfare recipient. So don’t feel you are safe in your demographic, because you aren’t. Should you get Centrelink offside, your private information can be given to the media whether your complaints are justified or not, without any consultation or warning.

There is a website titled “Not my debt” where you’ll find page after page of adverse commentary on Centrelink. There are thousands of critical tweets. There are hundreds of articles in mainstream media and the blogosphere dedicated to adverse commentary on Centrelink. Yet Alan Tudge went after one woman.

If you think your privacy is safe with government agencies as long as you keep your mouth shut, think about what kind of country you’re living in, and what kind of person you’re becoming because of it.

Centrelink is an apolitical body. An individual’s private information held by the agency must not employed as a silencing tool by the government of the day.

 

 

 

 

Fairfax and Centrelink unite in an unprecedented move to publicly persecute one woman.

28 Feb

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Early in February, writer and blogger Andie Fox published an account of her interactions with Centrelink over a failure by her ex partner to submit tax returns that led to the department issuing her with a debt notice for over-payment of Family Tax Benefit.

It’s a harrowing account and it resonated with very many people who’ve endured the tortuous process of attempting to explain their situation to Centrelink, after being notified of debt they do not carry. As you may recall, Centrelink is responsible for the unprecedented failure of an automated system that has harassed, threatened, engaged debt collectors and otherwise hounded citizens who have no debt, or a good deal less debt than the department claims.

On Monday, Fairfax journalist Paul Malone published an article titled Centrelink is an easy target for complaints but there are two sides to every story. The article contains the private details of Ms Fox’s interactions with Centrelink, provided to him by the department with the authority of the Minister for Human Services,  Alan Tudge.

Tudge later triumphantly tweeted the article, which contains details Ms Fox contests.

Just to make it clear: Centrelink has released the private details of an individual citizen without her permission in order to present Alan Tudge’s “side of the story.” 

In case there might be any doubt about Tudge’s intentions, Paul Malone and Fairfax have confirmed in their headline that Tudge’s only goal is to use the personal information of a citizen to present his side of the story.

Let’s first consider that both Alan Tudge and Paul Malone are protected by the institutions that employ them. Ms Fox is protected by nobody. So we have the unprecedented situation of Centrelink and Fairfax media joining forces to expose a citizen’s private data in an attempt to claw back some face for Alan Tudge, after the outrageously incompetent debt debacle he oversaw earlier this year.

This is not a question of “both sides of the story.” The actors have no equal ground. It is a breathtaking and unprecedented attack by the LNP government and a compliant Fairfax media on an individual. And it should make everyone of us very afraid.

Family Tax Benefit is paid to millions of families. Not one family is safe from exposure by Alan Tudge, not one, should that family publicly complain about Centrelink. Your private data is fair game in Tudge’s desperate and doomed efforts to appear competent.

There is absolutely no other reason for Centrelink to release Ms Fox’s private data to Fairfax media. Absolutely none.

In other words, any private data held by any government department can now be used as a weapon against you, should you have the temerity to publicly describe your interactions with that department. It can be used to put that department’s “side of the story.” It will be supplied to the media by faceless bureaucrats who do not have to be named, and authorised by their minister. 

You write a piece about Medicare? Expect to see you health records appear in the Sydney Morning Herald.

Can there be any more effective way to silence citizens than to threaten them with media exposure of their most private and intimate information?

In Australia today, the LNP and Fairfax media have joined forces in persecuting one woman to save a lamentably incompetent  minister’s face. Think about that. 

The very fact that Tudge has chosen this course of action confirms his incompetence, and his unfitness to hold his position.

There’s a lot more to be unpacked from this situation, too much for one blog post.

To be continued.

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